CASE STUDY: Infinity Drives Insight and Efficiency for UK Customer Management Outsourcer, Webhelp
Recognised as one of the most progressive outsourcers in the UK market, Webhelp is focused on engineering the customer experience it delivers for its clients based on data-driven insight.
Today it’s using Infinity’s combined agent desktop and workflow engine, not just to manage customer interactions efficiently, but to capture data from those interactions to fuel insight and transformational thinking.
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Download the full case study to find out how Infinity is driving efficiency gains of up to 20% for Webhelp and helping the company win new business.
“The Infinity Platform is now an integral part, not just of our technology infrastructure, but of a highly differentiated offer that’s enabling us to win business from ambitious clients in a crowded market,” says Webhelp’s Customer Solutions Director, David Pattman.